Job Description
Service Engineer
Location: Newry (with travel throughout NI & ROI)
Happy Jobs NI are delighted to be exclusively representing our client; a leading Manufacturing & Distribution company based in Newry in their search for an enthusiastic and driven Service Engineer. This is a fantastic opportunity for an individual with a strong technical background and a passion for enhancing customer experiences through efficient and effective service delivery.
Key Responsibilities:
- Utilise strong technical skills to strip, identify, and repair faults in tools and machines.
- Work to tight deadlines to reduce turnaround times and enhance customer satisfaction.
- Actively manage customer expectations and maintain excellent communication.
- Collaborate closely with customers and the Sales team to develop mutually beneficial relationships.
- Maintain current and accurate knowledge of the company's products and services.
- Prepare illustrations, quotes, and tender documents.
- Achieve agreed KPIs.
- Possess a working knowledge of typical packaging tools and machines, such as strapping machines and pallet wrapping machines (desirable but not essential).
- Drive a forklift and hold a valid driving licence.
Core Competencies & Skills:
- Strong communication and interpersonal skills.
- Demonstrable experience in finding and implementing improvements.
- Ability to work to tight deadlines and manage customer relationships effectively.
- Determination to succeed and a strong work ethic.
- Proficiency in Microsoft Office applications.
- Highly organised and diligent.
- Positive mindset with a desire to quickly build a working knowledge of managing customer contact through various media.
Package:
- An attractive remuneration package is available, dependent upon experience and potential.
Candidates with experience as a Field Service Engineer, Maintenance Engineer, Technical Support Engineer, Maintenance Technician, Machine Engineer or Equipment Technician are encouraged to apply.
If you believe this Service Engineer role aligns with your career aspirations, we'd love to hear from you. Click the 'Apply Now' button, share your CV, and get considered for the first round of interviews